Superopti Business VoIP

Information About the Service

Superopti Business VoIP is a cloud-hosted phone system for hotels, accommodation providers, and businesses. It provides SIP extensions, reception handsets, IVR services, and optional number ranges – all delivered over a high-performance internet connection.

Minimum Term: Contracts vary for each business and their needs (12, 24, 36, 48 and 60)

Requirements:

  • Stable internet connection (Superopti preferred)
  • SIP-compatible devices (BYO or supplied by Superopti)
  • Plan Pricing (Ex GST)
  • Service Type Monthly Fee Included Calls
  • Hotel Room SIP Extension $10.00 Local and national calls included. Mobile charged.
  • Reception Phone $25.00 Local, national & mobile calls included.
  • IVR Extension $30.00 Call routing, menus, no outbound call access.
  • 100-Number Range (Per State) $35.00 Suitable for DIDs, tracking, or direct routing.

Upfront Phone Costs:

  • Hotel Room Yealink SIP Phone: $199 each
  • Reception Phone (Yealink SIP-T43U 12-Line IP HD): $299 each

Setup Fees:

  • Included when bundled with Superopti internet. Custom installations may incur additional fees.

Call Rates

  • Hotel SIP Extensions
  • Call Type Rate (Ex GST)
  • Local & National Included
  • Mobile $0.049 per min
  • 13/1300 Numbers $0.22 per call

Reception Phone

  • Call Type Rate (Ex GST)
  • Local/National/Mobile Included
  • 13/1300 Numbers $0.20 per call
  • Internal Calls: Free between extensions (e.g., room to reception)
  • International Calling
  • All international calling is blocked by default unless specifically requested.

Destination Rate per Minute

  • New Zealand $0.0118
  • United States $0.0118
  • United Kingdom $0.0236
  • China $0.0709
  • India $0.0300
  • Japan $0.0591
  • Germany $0.0118
  • France $0.0645
  • Singapore $0.0182
  • Canada $0.0118
  • Malaysia $0.0236
  • Indonesia $0.0891
  • Philippines $0.3073
  • Vietnam $0.3073
  • Thailand $0.0355
  • South Korea $0.0355
  • Hong Kong $0.0591
  • Fiji $0.6382
  • Papua New Guinea $1.0118
  • South Africa $0.2782
  • Full rate list available on request.

Early Termination Charges

Remaining months of contract * total monthly spend

Complaints & Disputes

First contact Superopti support

If unresolved, contact the Telecommunications Industry Ombudsman (TIO):

http://www.tio.com.au | ☎️ 1800 062 058

Fair Use Policy

All services are subject to Superopti’s Fair Use Policy to ensure reliable service for all customers.