CRITICAL INFORMATION SUMMARY
Superopti Internet Service Overview Superopti Internet (Fibre to the Premises and fibre to the basement) is an advanced broadband solution utilizing fibre optic and other network infrastructure installed within multi-dwelling buildings. It facilitates seamless communication between the customer’s premises and the wholesaler’s equipment via existing fibre cabling within the building.
Superopti Internet Includes:
- Unlimited Internet Broadband
Billing The service operates on a prepaid basis, and no bills are issued. A monthly invoice is generated for record-keeping and is accessible through Your Account online at https://portal.superopti.com/portal. By acquiring and using the service, you consent to the automatic direct debit of your monthly service charge from your nominated credit card.
Minimum Term and Termination Internet Bundle plans are offered on a flexible no-lock-in contract basis. Customers can terminate the service by providing 30 days’ notice. Please refer to the Minimum Total Cost specified in the Information about Pricing section.
| Pricing Information – Superopti FTTP plans | |||||
| Plan | S | M | L | XL | |
| Speeds | 50/20 Mbps | 100/40 Mbps | 500/100 Mbps | 1000/250 Mbps | |
| Pre-paid Monthly | $ 69 | $ 79 | $ 89 | $ 99 | |
| Monthly Data | Unlimited | Unlimited | Unlimited | Unlimited | |
| Min Cost – 1 month | $ 69 | $ 79 | $ 89 | $ 99 | |
| Typical Evening Download Speed: | 45 Mbps | 95 Mbps | 450 Mbps | 800 Mbps | |
| Typical Evening Upload Speed: | 17 Mbps | 35 Mbps | 95 Mbps | 200 Mbps | |
| Activation Fee | $ 0 | $ 0 | $ 0 | $ 0 | |
| Pricing Information – Superopti FTTR plans | |||||
| Plan | XS | S | M | L | XL |
| Speeds | 25/25 Mbps | 50/50 Mbps | 100/100 Mbps | 500/500 Mbps | 1000/1000 Mbps |
| Pre-paid Monthly | $ 59 | $ 69 | $ 79 | $ 89 | $ 99 |
| Monthly Data | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Min Cost – 1 month | $ 59 | $ 69 | $ 79 | $ 89 | $ 99 |
| Typical Evening Download Speed: | 20 Mbps | 45 Mbps | 95 Mbps | 450 Mbps | 800 Mbps |
| Typical Evening Upload Speed: | 20 Mbps | 45 Mbps | 95 Mbps | 450 Mbps | 800 Mbps |
| Activation Fee | $ 0 | $ 0 | $ 0 | $ 0 | $ 0 |
| Pricing Information – NBN plans | |||||
| Plan | S | M | L | XL | |
| Speeds | 25/10 Mbps | 500/50 Mbps | 750/50 Mbps | 1000/100 Mbps | |
| Pre-paid Monthly | $ 77 | $ 99 | $ 119 | $ 129 | |
| Monthly Data | Unlimited | Unlimited | Unlimited | Unlimited | |
| Min Cost – 1 month | $ 77 | $ 99 | $ 119 | $ 129 | |
| Typical Evening Download Speed: | 18 Mbps | 450 Mbps | 700 Mbps | 800 Mbps | |
| Typical Evening Upload Speed: | 8 Mbps | 40 Mbps | 40 Mbps | 90 Mbps | |
| Activation Fee – First time connection for new building | $ 300 | $ 300 | $ 300 | $ 300 | |
| Pricing Information – Superopti FTTB plans | |||||
| Plan | S | M | |||
| Speeds | 50/20 Mbps | 100/40 Mbps | |||
| Pre-paid Monthly | $ 55 | $ 69 | |||
| Monthly Data | Unlimited | Unlimited | |||
| Min Cost – 1 month | $ 55 | $ 69 | |||
| Typical Evening Download Speed: | 45 Mbps | 80 Mbps | |||
| Typical Evening Upload Speed: | 15 Mbps | 30 Mbps | |||
| Activation Fee | $ 0 | $ 0 | |||
Typical Evening Speeds Measured between 7 pm and 11 pm, actual throughput speeds may vary due to factors such as WiFi interference, customer cabling, equipment, download source, and in-building copper quality and distance.
CSG The standard Monthly Charge and Setup pricing stated in the Information about Pricing section are applicable to new customers waiving the Customer Service Guarantee (CSG).
Equipment Required Superopti will supply a Network Termination Unit (NTU) named an ONT, which functions as a Modem Router with 3 Ethernet Ports and Wi-Fi. Superopti’s responsibility extends to the LAN1 port on the ONT; any cabling beyond that point is not Superopti’s responsibility. The hardware supplied is the property of Superopti including any pre installed WiFi devices. We welcome our customers to also use any device they chose. The customer device will need to have a working device that has a WAN port. This WAN port will need to be set to DHCP client.
Installation Notes If your address lacks a Superopti ONT, one will be installed. A technician appointment is necessary for Internet equipment installation. On the scheduled day, you or an authorized person aged at least 18 must be present. Installation details will be notified after you place the order.
On installation day, a technician will connect the building fiber-optic cable, ensuring correct connection of Superopti-supplied equipment before marking the service as active.
After Internet activation, contact your current provider to cancel any existing services. Check for contractual commitments and termination fees. Superopti is not responsible for these charges.
Additional Information:
- Usage Tracking: Monitor your Broadband and Voice Service usage through Your Account on the Superopti website at www.superopti.com.
- Priority Assistance: Superopti does not offer Priority Assistance services.
- Customer Support: Reach our Customer Service team for assistance.
- When cancelling your service please email support@superopti.com or call 1800 73 22 16
