Privacy Policy
This Privacy Policy outlines Superopti’s practices regarding the collection, storage, and use of personal information. References to “we,” “our,” or “us” pertain to Superopti Pty Ltd ABN 26 662 072 844..
1. Personal Information Collection
1.1 Types of Information
We collect and store the following personal information:
- Contact information: Email, address, name, mobile phone
- Demographic information: Age and gender
- Contact preferences
- Support and fault history
2. Information Collection and Storage
2.1 Collection Methods
Personal information is collected and stored through:
- Information entered on the Superopti website for marketing or account creation
- Information provided directly to Superopti representatives via email, chat, and phone
- Superopti signup page
2.2 Storage Location
Personal information is stored on cloud-based servers within Australia.
3. Reasons for Personal Information Collection
We collect personal information for the following purposes:
- Sending invoices and account information
- Communication for maintenance or outage notifications
- Organizing on-site fault appointments or Superopti service installations
- Distributing newsletters and other marketing communications
4. Use and Disclosure of Personal Information
4.1 Sharing with Contractors
At times, we may share information with contractors to facilitate repairs for your service.
4.2 Non-Disclosure to Other Businesses
We do not share personal information with any other businesses.
5. Access and Correction of Personal Information
You can access and update your personal information by contacting us on 1800 73 22 16 for assistance. Note that you cannot opt out of receiving operational emails, including outages and invoices.
